You are here - Help and Support > Technical Support > Frequently Asked Questions

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This section does not describe all the general questions are users ask about zMaxOneClick™ support, so if you have another question (or two) about Technical Support please just send us a email @ support@zoomintegratedproducts.com and ask your questions - we will do or best to answer.

• Question - If zMaxOneClick™ has a bug and I don't have a Support Plan that covers phone calls to Technical Support, will you refuse to take my call? 

  Answer - No, even though phone calls are excluded from your support plan we will probaly take your phone call.  We ask you to use the built-in error handler and submit the error report instead of calling (unless the application is having a fatal error which prevents the sucessful operation of the program).  But, in reality we will take your call because we are nice people and we like to help our customers.  Just know that if you decide to abuse our generosity and start calling all the time without submitting an issue, we reserve the right to not take your phone call.

• Question - Will I receive a response from Zoom Technical Support team every time I submit a issue?

  Answer - No, we like to start working on the issue rather than talking about it.  But, we assure you that he Zoom Technical Support team member reads EVERY single issue which is submitted and takes the necessary follow up steps.  If you submit a issue caused by a system error the system issue form you submit contains all of the system information that is normally is needed to resolve the issue.  That does not mean that we won't contact you.  If necessary - for example the application is having a fatal error - a Support team member will contact you by email or phone. 

• Question - What kind of response will I get from the Zoom Technical Support team?

• Answer - Typically, for a application issue, they will repond by fixing the problem and posting a update.  The second most common way is via email, but it is possible that you might recieve a phone call.  If someone does call you, the caller may be our affiliate implementator that installed the program for you and trained you.  They will have a list of things to check and questions from the Zoom Technical Support team to check on your system.  We have them call because they know best how zMaxOneClick™ was configured for you and about your computer and network configuration.

• Question - How long will it take for the Zoom Technical Support team to resolve my issue?

Answer - It depends on the type of issue. We try to resolve the issue within 24 business hours but alot of times it is faster than that.