You are here - Help and Support > How do I get help? > Step 5 - Send support email

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If you choose, you can request support by sending a email - which should include as much information as you can about the issue - to the Zoom Support department at support@zoomintegratedproducts.com.

Emails to this address go to the Zoom Technical Support team - just like the 'Submit Issue' form, however the email is not preformatted in a manner which allows it to be automatically added into and tracked by the Zoom issues database. Because of this, emailed issues must be entered into the issue tracking system manually. So, it actually takes longer for the Zoom Technical Support team to respond to a email than to a issue submitted via the 'Submit Issue' form.

DOOR TO KNOWLEDGE - For more detailed information, please refer the Submit Issues form topic and the entire Help and Support section.